Please review the following guidelines and policies regarding your wholesale account. We firmly believe in the power of small businesses and realize we will only be successful if you are too.
We currently only offer our products to other small and independent businesses. You won't find our products in national big box retailers or on Amazon. We strictly prohibit the sale of any Simply Delightful branded or manufactured items on third party marketplaces (including but not limited to Amazon, Ebay, Walmart.com etc).
We welcome and encourage our retail partners to sell via their personal e-commerce websites, facebook store, brick and mortar locations or pop up stores.
Payment is required at the time of order. We accept all major credit cards. Orders designated for pickup may be paid at time of pickup.
We have no minimum order requirements (MOQ's) for orders picked up at our facility. A very low $75 minimum order will apply to orders shipped. All orders will be processed and shipped in the order received. Most items are sold by the piece with no case quantities. History has shown the best selling stores have the best looking displays. We want every retailer to have a fresh, full display with the best variety possible.
We strive to keep shipping prices low. Our shipping promotion applies to recognized commercial addresses. All addresses will be verified for eligibility at time of application. Any concerns will be addressed with you before your first order is placed. We will work with you to find the most economical option(s)
We typically fulfill orders within 5 - 7 business days or less. This may vary during peak times, and fulfillment times are not guaranteed.
Our primary shipping partner is FedEx. While the vast majority of orders are received within 2 - 3 days, shipping times are currently not guaranteed.
If temperatures exceed 75 degrees, special packaging and/or precautions may be required for some items. Items requiring special packaging will only be shipped on Monday's or Tuesday's depending on location.
Frequently Asked Questions
What if an item is out of stock? If an item is out of stock we will remove the item from your order and credit your original payment method. We do not accept backorders. You may reorder the item on any future order.
What if an item is missing from my order or I receive the wrong item? In the event there is an error with your order, please contact us with 5 days of receipt. At our discretion we will either replace the missing item(s) or issue credit to your original form of payment.
Can I refuse or cancel an order if I change my mind? Once an order has been submitted, no cancellations or refunds will be issued. After your order is received, we send it immediately to our crew to start making your product!
Do you have a satisfaction guarantee? We stand behind the quality of our items. Should a quality issue arise, we will replace any affected items, or at our discretion issue a refund for the affected items.
Can I return items? Sorry, but due to the nature of our items, we are unable to accept any returns. Since we have no minimum orders, and in most cases no case quantities, we encourage you to start with smaller order(s) and build your orders as your business grows.
Are your items gluten free or allergen free? Our facility processes several known allergens including nuts, milk, gluten, soy. While many of our items to not contain them, we can not guarantee trace amounts do not exist. We advise our customers that specific items may be "no xxxx added", but that we do operate a shared facility at this time.
Do you share or sell my information? NEVER! We will never share or sell your information with other parties.
What if my order arrives damaged? If your order arrives damaged, note any visible damage with your driver if possible. Take pictures of the outside of the package as well as any damaged merchandise. Email the pictures, and information about the damaged items to us so we can help file a damage claim with the carrier.